Stephen Ujfalussy
Articles
Recent activity by Stephen Ujfalussy
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⭐️ Checking the Status of a Refund
When a customer reaches out regarding a return that cannot be located, follow these steps to efficiently resolve their issue while maintaining a positive customer experience. Step 1: Gather Essenti...
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⭐️ Login Issue (unknown reason)
User is unable to log in without a clear indication of whether they have entered an incorrect password or recovery phrase Step-by-Step Solution: Verify the email address in BackOffice by checking ...
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Why can’t I withdraw my entire balance?
There are several reasons why you may be temporarily unable to withdraw some or all of the funds held in your Account, Exchange or Rewards Account. Holding periods Account recovery Limits Holding...
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I'm shopping online, how do I create a new account?
Add your goods into your basket. Review your basket and then follow the checkout procedure. Finalise your order details including delivery address. Select Frasers Plus as your payment method. If y...
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⭐ Declined Transactions Procedure Reference
Here are the step-by-step instructions for customer support agents to follow when a customer asks why their TRANSACTION IS BEING DECLINED. Step 0) Update the ticket subject to "Declined Transaction...
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🔧 How to Set Up Badge Printing or Visitor Pre-Registration (Acre Security)
Whether you're managing guests or contractors, Acre Security’s systems let you streamline the process with badge printing and pre-registration features. Here’s how to get started: 🖨️ Set Up Badge P...
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🎟️ Configuring Badge Printing Rules Based on Outlook Email Address
Purpose: This guide walks you through configuring badge printing rules based on a visitor’s Outlook email address — typically used to auto-print badges for known or pre-approved email domains (e.g....
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🛠️ Partner Support Guide: How to Get Help for an Installation
If you're a certified partner working on an installation and need assistance, our support team is here to help. To ensure we can resolve your issue quickly and efficiently, please follow the steps ...
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⭐ Resolving a Missing Order
When a customer contacts you about a missing order, follow these steps to ensure a smooth and professional resolution process.Step 1: Identify the Customer Tier or SegmentBefore taking action, dete...
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How to Use Your eSIM for International Travel
Using an eSIM for international travel is a simple and reliable way to stay connected abroad. No physical SIM card, no waiting, just activate your eSIM in minutes and start using data as soon as yo...
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