Stephen Ujfalussy
Articles
Recent activity by Stephen Ujfalussy
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I'm shopping online, how do I create a new account?
Add your goods into your basket. Review your basket and then follow the checkout procedure. Finalise your order details including delivery address. Select Frasers Plus as your payment method. If y...
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Handling Food Poisoning Complaints
This SOP ensures customer food poisoning complaints are handled efficiently and legally, including recall checks, internal reviews, and escalation procedures. 1. Initial Customer Interaction Exp...
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Handling Replacement Orders
Goal: To provide a seamless, friendly, and efficient experience for customers requiring a replacement item, ensuring maximum retention and satisfaction.1. The "First Impression" MindsetA customer n...
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What is Frasers Plus?
Frasers Plus is a credit product which enables you to split the cost of your order into monthly instalments.You'll now see Frasers Plus as a payment option during checkout when you buy from us onli...
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Store Finder
You can use our store finder to locate all our stores in your area.
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Delivery Options
Deliver to your homeor choice of store Delivery cost rangesfrom £4.99 to £49.99 Premium delivery options available Delivery options are presented at the checkout stage, not all delivery o...
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I'd like to leave feedback about one of your stores
If you want to let us know about a recent visit to one of our stores please get in touch.When contacting please include the location, date and time of your visit so we can help you.
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Rest of World Delivery Costs
Below is a list of countries that we currently deliver to, both european and the rest of the world, the delivery charge is based on the size and weight of the goods being shipped. The actual delive...
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Click and Collect
You can have your order delivered to one of our participating stores/branches within the UK.Click and Collect orders take between 3 - 7 days to be delivered to store, you'll see your estimated deli...
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Tracking Delivery
You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this: In your emails we send to you confirming your order is shipped...
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