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Stephen Ujfalussy

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Articles

Recent activity by Stephen Ujfalussy

  • Why is my Order late?

    We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as: During busy periods - when a sudden high volume of products needs to ...

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  • I need to return an item I bought online

    You have 28 daysto return your item You pay from £4.99 per return Once returned, allow14 days to be refunded Returning an item shipped by a Brand Partner?  Please visit our Brand Partner ...

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  • Return an Item bought online, Shipped from a Brand Partner

    You have 28 daysto return your item You will need to pay for the returns postage Once returned, allow14 days to be refunded Items shipped by a Brand Partner will look like this on your ema...

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  • I've lost my receipt

    If you no longer have your receipt for any reason, the store team may be able to reissue it for you.To check this, you will need to:-  Return to the store where you originally purchased the item wi...

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  • How will I receive a refund?

    For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it...

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  • When will I receive a refund?

    We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our returns portal you should receive a ‘Your return has been received’ email within...

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  • I can't see a refund on my bank statement

    Please allow 7 days for the refund to appear in your bank account. 

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  • 🛒 Checkout: Gift Card Not Working

    OverviewThis article outlines the steps to follow when a customer reports that their gift card isn’t working during checkout. This guide helps ensure a consistent, efficient resolution process and ...

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  • 💛 Recognition: Can’t Find a Colleague When Trying to Give Feedback

    OverviewYou’ve just completed a great project with a brilliant colleague and want to recognize their contribution — that’s exactly what Feedback for Recognition is for! However, if you can’t find y...

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  • Order Status Inquiry

    Order Status InquiryWondering where your order is? We've got you covered. Here's how to check on the status of your order with [Retailer Name].Check Your Order Status OnlineThe quickest way to get ...

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