💛 Recognition: Can’t Find a Colleague When Trying to Give Feedback

Overview

You’ve just completed a great project with a brilliant colleague and want to recognize their contribution — that’s exactly what Feedback for Recognition is for! However, if you can’t find your colleague when searching for their name in the Social Recognition section of your company’s Workhuman platform, don’t worry — this can usually be resolved quickly.

Below are a few self-service checks and potential fixes before reaching out for additional support.

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Step 1: Check the Spelling of the Name

Make sure you’ve entered your colleague’s first and last name correctly. Even a small typo can prevent them from appearing in the search results.

• Try searching with just the first name or a partial name (e.g., “Sam” instead of “Samantha”).

• Avoid using email addresses — the search only matches employee names.

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Step 2: Confirm Your Colleague’s Eligibility for Recognition

Not all users may be eligible to receive recognition. This can happen if:

• They’re a new hire and their profile hasn’t yet synced to the platform.

• They belong to a different region, subsidiary, or recognition program not currently visible to your group.

If you suspect this might be the case, you can check with your colleague’s manager or People Team to confirm their participation in the recognition program.

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Step 3: Try Accessing from a Different Device or Browser

Sometimes a temporary browser or cache issue can affect search results.

• Try using a different browser (Chrome, Edge, Safari, etc.).

• Clear your cache and cookies, then refresh the page.

• If you’re using a company network, you may also want to try logging in via incognito/private mode.

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Step 4: Ensure You’re in the Correct Recognition Module

If your company has multiple recognition programs (for example, “Social Recognition” and “Performance Feedback”), double-check that you’re in the Feedback for Recognition section — not another feedback or awards area.

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Still Can’t Find Your Colleague?

If you’ve tried the steps above and your colleague still doesn’t appear, it’s possible that:

• Their Workhuman profile isn’t fully active or synced.

• There’s a technical issue preventing their name from showing.

Please reach out to our Support Team for help:

• Chat: Start a live chat from within the Help or Support section of your platform.

• Phone: Call our support line for immediate assistance.

Our team will verify the employee’s profile setup and ensure you can successfully share your recognition message.